Effective 05/05/2024.

Thank you for using our services! This Privacy Policy explains how we collect, use, share, and protect information about you. By using our website and services, you consent to the terms of this Privacy Policy.

1. Data Collection and Usage
We collect data to provide and improve our services, including AI search in client emails and collaborative tools. The types of data we collect may include:

• - Information provided by you: When you use our services, you may provide us with information such as your name, email address, and other contact details.
• - Information from your use of our services: We may collect information about how you use our services, such as your interactions with emails and collaborative tools.
• - On-Premises Data Storage: We fully understand and respect the preference for retaining data within your internal servers. For those who choose this option, we provide a decentralized solution through a dedicated secure flow installed on server. This ensures that we never gain access to your data, with all machine learning processes executed locally on your database. The anonymized data results are then securely transmitted to our servers for further analysis and reporting. These approaches underscore our commitment to maintaining the highest standards of data protection and confidentiality. Your data's integrity and security remain our top priority throughout every stage of our application's operation.

2. Data Protection and Security

• - Dedicated Data Protection Officer (DPO): We have a dedicated DPO who oversees our data protection policies and ensures compliance with regulations.
• - Rigorous Data Protection Policies: We have rigorous policies for data protection, including data encryption, limited data retention, and strict access management.
• - GDPR Compliance: We are committed to full compliance with the General Data Protection Regulation (GDPR). This includes hosting data in Europe, training our teams, and conducting regular audits to ensure compliance.
• - SOC 2 Type 2 Certification: We are actively working towards SOC 2 Type 2 certification to demonstrate our commitment to data security.
• - Continuous Monitoring: We use Vanta, a recognized tool, to continuously monitor our systems and apply security best practices, ensuring the protection of our customers' data.
• - California Consumer Privacy Act (CCPA): Under CCPA, we are in compliance with California residents have rights to their personal information: access, deletion, and opting out of sales. Contact us at ccpa@alwayslab.com to exercise these rights; ID verification may be required. Heal- th Insurance Portability and Accountability Act (HIPAA): Our commitment to privacy extends to compliance with the Health Insurance Portability and Accountability Act (HIPAA), a United States legislation ensuring the security and confidentiality of protected health information. We adhere to HIPAA guidelines in safeguarding any personal health information you provide to us, ensuring its confidentiality and secure handling in accordance with the law.

3. Data Sharing
We do not sell or share your personal information with third parties except as described in this Privacy Policy or with your consent. We may share information with. Service providers: We may engage third-party service providers to assist us in providing and improving our services

4. Your Choices
You have choices regarding the collection and use of your information. You can:

• - Opt-out of certain data collection: You may choose not to provide certain information or opt-out of certain data collection practices.
• - Access and update your information: You may access and update your personal information through your account settings.

5. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any updates.

6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@alwayslab.com.

Thank you for trusting us with your information. We are committed to protecting your privacy and providing you with the best possible experience.