Privacy policy

Effective 09/11/2024.

Thank you for using our services, this Privacy Policy explains how we collect, use, share, and protect information about you. By using our website and services, you consent to the terms of this Privacy Policy.

1. Data Collection and Usage
We value your privacy and are committed to safeguarding the information we collect through our AI services. We collect data from emails and collaborative tools solely to enhance the functionality of our services. We do not sell or share your data with third parties.

Our application adheres to strict privacy guidelines, ensuring that no user data obtained through Google Workspace APIs is used for the development, improvement, or training of generalized AI or machine learning models. None of the connectors we use from any source retain user data for these purposes.

We do not store certain types of data, including email attachments and files such as Word documents, Excel spreadsheets, PDFs, and other similar formats. Based on our differential privacy (DP) framework, your email attachments are immediately vectorized anonymously into non-reversible vectors. Once this process is complete, the original data is permanently deleted from our servers.

Minimization of Data Collection
We collect only the essential information required to ensure the proper functionality of our AI service, including:

  • • Subject lines
  • • Recipient
  • • Sender
  • • Email body

Your data will be retain for the duration of your account's lifecycle.

Data Deletion and Revocation
If you choose to close your account, we will delete all collected data within 48 hours of your request.

Self-Service Deletion
You can request data deletion at any time by contacting us at deletedata@alwayslab.com. We will ensure the removal of your data within 48 hours.

Security Practices

  • • We dont keep authentication tokens at any time.
  • • Use Transport Layer Security (TLS) to encrypt all communications to our database.
  • • Encrypt all datas within the database using robust encryption algorithms (e.g., AES-256).

2. Data Protection and Security

  • - Dedicated Data Protection Officer (DPO): We have a dedicated DPO who oversees our data protection policies and ensures compliance with regulations.
  • - Rigorous Data Protection Policies: We have rigorous policies for data protection, including data encryption, limited data retention, and strict access management.
  • - GDPR Compliance: We are committed to full compliance with the General Data Protection Regulation (GDPR).

3. Your Choices
You have choices regarding the collection and use of your information. You can:

  • - Opt-out of certain data collection: You may choose not to provide certain information or opt-out of certain data collection practices.
  • - Access and update your information: You may access and update your personal information through your account settings.

4. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any updates.

5. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@alwayslab.com.

Thank you for trusting us with your information. We are committed to protecting your privacy and providing you with the best possible experience.