Last Updated:11/05/2025
Welcome to Alwayslab (the “Platform”), operated by Alwayslab Corp., located at:
24732 88th Dr, Bellerose, NY 11426, USA (“Alwayslab,” “we,” “us,” or “our”).
By accessing or using the Platform, you agree to be bound by these Terms of Use (“Terms”). If you do not agree, you must discontinue use immediately.
1. Eligibility
You must be at least 18 years old to use the Platform. By using our services, you represent that you meet this requirement and that any information you provide is accurate and truthful.
2. Description of Services
Alwayslab provides digital tools, questionnaires, software, AI-driven analytics, and related services intended to support health insights and fertility assessment workflows.
Alwayslab does not provide medical diagnoses or substitute professional medical advice. All information provided by the Platform is for informational and educational purposes only.
Users should always consult a qualified healthcare provider for medical guidance, diagnosis, or treatment.
3. User Accounts
To access certain features, you may be required to create an account. You agree to:
- Provide accurate and complete information
- Keep your credentials secure
- Notify us immediately of any unauthorized use
- Accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts for any violation of these Terms.
4. Use of the Platform
You agree not to:
- Engage in unlawful use of the Platform
- Copy, distribute, or reverse engineer the software
- Upload harmful code or attempt to disrupt services
- Use the Platform for medical decision-making without consulting a licensed provider
- Misuse promotional offers, trial periods, or discount codes
We may restrict or terminate access for violations.
5. Intellectual Property
All content, algorithms, software, design, trademarks, and proprietary materials available through Alwayslab are the exclusive property of Alwayslab Corp. or its licensors.
You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal or internal business purposes only.
6. Payments and Billing
Fees for subscriptions, digital tools, or services must be paid at the time of purchase unless otherwise stated in a written agreement.
You authorize Alwayslab or its payment processors to charge your selected payment method.
Prices are subject to change with notice.
7. Terms & Conditions of Sale
7.1 Pricing and Quotations
The sales prices for Alwayslab’s services, subscriptions, analyses, and technology solutions are not fixed in advance.
Final pricing will be determined based on the specific options, features, support levels, and service configurations chosen by the customer during discussions with Alwayslab.
Once options are selected, a formal quotation or proposal will be issued.
Quotations are valid only for the period stated on the offer. Prices may change if the service scope is altered.
7.2 Ordering and Acceptance
Orders are considered accepted only when:
- Alwayslab provides written confirmation, or
- Payment is processed, or
- A signed agreement is executed.
Alwayslab reserves the right to refuse any order.
7.3 Payment Terms
Unless otherwise agreed in writing:
- Invoices are due upon receipt.
- Late payments may incur interest at the maximum rate permitted by law.
- Alwayslab may suspend access to services for overdue payments.
7.4 Delivery of Services
Digital services, analyses, software access, and platform tools are delivered electronically. Delivery timelines depend on the agreed service scope and customer onboarding readiness.
7.5 Taxes
All prices are exclusive of applicable taxes (including VAT, GST, or sales tax). Customers are responsible for all required taxes unless explicitly stated otherwise.
7.6 No Resale
Customers may not resell, sublicense, distribute, or commercially exploit Alwayslab’s data, analytics, or software without prior written approval.
7.7 Service Modifications
Alwayslab may enhance or update its services at any time. Substantial changes affecting an existing agreement will be communicated in advance.
8. Refund and Dispute Resolution Policy
8.1 Refund Policy
Digital services, AI analyses, subscriptions, and software access are generally non-refundable.
Refunds may be issued only in exceptional cases such as:
- Duplicate payments
- Verified technical issues preventing access
- Eligibility errors confirmed by Alwayslab
- Refund requests must be sent to support@alwayslab.com
- within 14 days of purchase.
Approved refunds will be returned to the original payment method within 10 business days.
8.2 Dispute Resolution
1. Internal Resolution
Users must first attempt resolution with Alwayslab’s support team.
2. Mediation
If unresolved, disputes go to non-binding mediation in New York State, USA.
3. Arbitration
If mediation fails, disputes are resolved through binding arbitration under the rules of the American Arbitration Association (AAA).
Venue: New York County, NY
4. Each party covers its own legal costs unless otherwise awarded.
5. Limitation of Claims
All claims must be brought within one (1) year of the event.
6. Governing Law
These Terms are governed by the laws of the State of New York.
9. Cancellation Policy
9.1 Subscription Cancellations
- Subscriptions may be canceled at any time through account settings or by contacting support@alwayslab.com.
- Cancellation is effective at the end of the current billing cycle.
No prorated refunds are provided.
9.2 Scheduled Services (if applicable)
- For consultations or onboarding sessions:
- More than 24 hours’ notice: no fee
- Less than 24 hours’ notice or no-show: full charge may apply
9.3 Promotions and Discounts
- Promotions cannot be applied retroactively.
- Promotional pricing cannot be reinstated after cancellation.
- Refunds for promotional purchases follow the general refund policy; promotional value is not refundable.
10. Data Privacy
Your use of the Platform is governed by our Privacy Policy, which outlines how personal data is collected, processed, and stored.
By using our Platform, you consent to these practices.
11. Third-Party Services
The Platform may link to third-party tools or external content. Alwayslab is not responsible for the content, functionality, or data practices of third parties.
12. Disclaimer of Warranties
The Platform is provided on an “as is” and “as available” basis.
Alwayslab does not warrant that:
The Platform will be error-free or uninterrupted
- Results will be accurate or reliable
- The service will meet your expectations
All implied warranties are disclaimed to the fullest extent permitted by law.
13. Limitation of Liability
To the maximum extent permitted by law, Alwayslab is not liable for:
- Indirect, special, or consequential damages
- Loss of profits, data, or business opportunities
- Reliance on Platform-generated insights
- Service interruptions or technical failures
Liability is limited to the amount paid during the previous six (6) months of service.
14. Indemnification
You agree to indemnify and hold Alwayslab harmless from claims, losses, damages, or costs arising from:
- Misuse of the Platform
- Violation of these Terms
Use of our analytics for medical decision-making without proper clinical oversight
15. Modifications to the Terms
We may update these Terms at any time. Changes become effective upon publication on the Platform.
Your continued use constitutes acceptance of the updated Terms.
16. Termination
Alwayslab may suspend or terminate accounts or restrict access at any time for violations of these Terms or for any other reason at its discretion.
17. Contact Information
For questions regarding these Terms, sales, billing, support, or disputes:
support@alwayslab.com
Alwayslab Corp.
24732 88th Dr, Bellerose, NY 11426, USA